Consumer
Services

To obtain prices, place an order for replacement parts, or to receive any other product information for any Helen of Troy brand, please contact the appropriate consumer services division.

Personal care, retail

(Information for: Revlon, DCNL, Bed Head, Infusium, PRO Beauty Tools, Bango, Laila Ali, Beauty Chic, Body Innovations, Ammens, Vitapointe, Pert Plus, Sure, Vitalis, Final Net, Brut, Ogilvie and Skin Milk.)
  • retail_consumer_services@hotus.com
  • One Helen of Troy Plaza El Paso, TX 79912
  • 1-800-487-7273
  • 1-915-225-8017 (Fax)
  • Monday – Thursday 7:00am to 5:30pm MST and
    Friday 7:30am to 3:00pm MST (except major US holidays).

Professional

(Information for: Hot Tools, Wigo, Helen of Troy, Salon Edition, Karina, Hot Spa, Gallery Series, and Pro Caruso.)
  • professional_consumer_services@hotus.com
  • One Helen of Troy Plaza El Paso, TX 79912
  • 1-800-487-8769
  • 1-915-225-8017 (Fax)
  • Monday – Thursday 7:00am to 5:30pm MST and
    Friday 7:30am to 3:00pm MST (except major US holidays).

Belson

(Information for: Belson Pro, Mega Hot, Gold N Hot, Brazilian Heat, Profiles Spa, Smart Heat, Comare and Shear Technology.)
  • belson_consumer_services@hotus.com
  • One Helen of Troy Plaza El Paso, TX 79912
  • 1-800-557-9463
  • 1-915-225-8017 (Fax)
  • Monday – Thursday 7:00am to 5:30pm MST and
    Friday 7:30am to 3:00pm MST (except major US holidays).

OXO

(Information for: OXO Good Grips, OXO Steel, OXO Softworks, OXO Touchables and OXO TOT.)
  • info@oxo.com
  • 1331 South Seventh Street Chambersburg, PA 17201
  • 1- 800-545-4411
  • 1-717-709-5350 (Fax)
  • Monday – Friday (except major US holidays) 8 A.M. to 6 P.M. EST

Hydro Flask

Kaz

(Information for: Honeywell, PUR, Braun, Vicks, Softheat and Stinger.)
  • consumerrelations@kaz.com
  • 400 Donald Lynch Blvd Marlborough, MA 01752
  • 1-800-477-0457
  • 1-508-251-1048 (Fax)
  • Monday – Friday (except major US holidays) 7:30 A.M. to 7 P.M. EST

For Asia Pacific:
Please contact kazasiahelp@kaz.com for any consumer support request.

For Europe:
Please visit www.hot-europe.com/support for any consumer support request.

For assistance outside the United States, please contact your nearest Helen of Troy location.
Europe, Middle East & Africa